My grandmother is 86 years old and she refuse to use an computer. She resist using a cell phone and believe that the signals of the landphone is in the power cable.
During the last ten years, the banks went from personal service to a fully digital service. And now my grandmother have to pay a fee for getting her bills paid manually.
The last years the bankings service closed over 200 service points and there’s writing about a fully digital strategy.
My grandmother has a state pension, when she need help with that somehow she can’t login to the service and write a message.
I will imagine she have to spend her small pension on a cab and drive to the local state office.
Can’t and will not blame my grandmother to not willing to visit the www.
I want to shed a light the next few months on the digital age and how it can discriminate groups of people that don’t have access to the latest tech and how the ecenomy took a progressive peak – where a class of tech smart or leaders became greedy and those who were left – consumers who pays for it.
I feel somethings not right anymore. I need to adress it.